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>> Easy Returns and Exchanges


Beauté Secrète considers its customer satisfaction has its top priority. Therefore you can return unworn items

you eventually do not want within 7 days following the order delivery date . How to proceed:


1/ YOU contact Beauté Secrète's Customer Service


Send an email to customer_service@beautesecrete.com within 7 days after the parcel delivery. In the email, please specify:

your first name, last name, email address (the one used for the order), the order reference number, if you wish a refund, a

coupon or an exchange, in case of an exchange items you wish instead, lastly the reason why you proceed to a return.


2/ Beauté Secrète will answer your request within 2 business days


Our Customer Service will tell you then how to send back the items you want to return.


3/ YOU return the unwanted item(s)


Please proceed as requested by our Customer Service.


4/ Beauté Secrète controls the quality of the item(s) returned


The item(s) should be unworn, perfectly clean, full, not damaged, with all tags attached and in its packaging.


5/ Beauté Secrète proceeds to the exchange, refund or coupon emission




Do not hesitate to read Beauté Secrète Sales Terms and Conditions for further information